These terms describe the relationship between Sana Crest and the clinics that use the platform. They are written to be readable; the counsel-reviewed version will govern once finalized.
Agreement to terms
These Terms of Service govern your clinic’s access to and use of the Sana Crest platform. By creating an account or using the service, the clinic and its authorized users agree to these terms. If you are accepting on behalf of a clinic, you represent that you have authority to bind that organization.
The service
Sana Crest provides white-label software for clinics to run a GLP-1 and metabolic-care program — patient intake, clinical review, e-prescribing, pharmacy routing, and billing. Sana Crest is a software provider; it does not practice medicine, dispense medication, or establish a provider-patient relationship. All clinical decisions rest with the clinic and its licensed providers.
Accounts and eligibility
Clinic accounts may only be created by licensed providers or their authorized administrators. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of credentials, and for all activity under your account. Provider licensure and credentialing are the clinic’s responsibility.
Acceptable use
You agree not to misuse the platform — including attempting to access data belonging to another tenant, circumventing security controls, prescribing outside the bounds of applicable law, or using the service to violate any healthcare regulation. Sana Crest may suspend access where use threatens the integrity or security of the platform.
Fees and billing
Platform fees are billed per the plan selected at sign-up. Patient subscription revenue flows directly to the clinic’s own payment account — Sana Crest does not take a percentage of patient revenue. Fees are described on the pricing page and in your order form, which controls in the event of any conflict.
Intellectual property
The platform, including its software, design, and content, is owned by Sana Crest, Inc. and licensed to your clinic for use during the term. Your clinic retains ownership of its own patient data and clinical records, which Sana Crest processes only to provide the service.
Disclaimers and limitation of liability
The service is provided “as is.” Sana Crest is not liable for clinical outcomes, which are the responsibility of the treating provider. To the extent permitted by law, Sana Crest’s aggregate liability is limited as set out in your order form. This placeholder will be replaced with counsel-reviewed terms.
Termination
Either party may terminate per the order form. On termination, Sana Crest will make your clinic’s data available for export for a defined window before deletion, consistent with our data-retention and HIPAA obligations.
Changes to these terms
We may update these terms as the platform evolves. Material changes will be communicated to clinic administrators with reasonable notice. Continued use after an update constitutes acceptance of the revised terms.
Questions about this document? Email legal@sanacrest.com.